Terms & Conditions

Terms of Service

Welcome to SDM Interiors! By using our services, you agree to our straightforward terms. We’re committed to delivering exceptional results and a hassle-free experience, whether you’re transforming your home or business. Let’s work together to create spaces you’ll love!

Scope of Services

We offer a comprehensive range of services to enhance your property, whether it’s your home or business. Our expertise ensures quality results tailored to your needs:

Painting & Decoration: Interior and exterior painting with flawless finishes to refresh your space.
Property Remodeling & Renovation: From minor updates to full-scale renovations, we transform properties into functional, modern spaces.
Flooring Services: Supply and installation of carpets, vinyl, and LVT flooring to match any style and budget.
Maintenance: Reliable property upkeep to keep your home or business in top condition.
Water Leak & Damage Repair: Fast and efficient repairs to restore your property and prevent further issues.
Mould & Damp Removal and Prevention: Effective solutions to protect your property and health.

Client Responsibilities

At SDM Interiors, we aim to make your project smooth and stress-free. To help us deliver the best results, here’s how you can assist:

Provide Access: Ensure our team has safe and timely access to the property during agreed working hours.
Secure Permissions: It’s your responsibility to obtain any necessary approvals or permits before the project begins unless otherwise arranged.
Prepare the Space: Clear personal belongings and furniture from the work area to prevent delays or accidental damage.
Communication: Share your requirements and preferences clearly to help us achieve your vision.

Quotations and Estimates

Understanding your project and budget is key to delivering the results you want. At SDM Interiors, we ensure clarity and transparency from the very start:

Free Estimates: Begin with a free initial consultation to discuss your requirements and receive a customised quote.
Validity Period: Our quotations are valid for 30 days, giving you time to review and plan.
Scope Adjustments: If changes to the project arise, we’ll openly communicate any cost updates before proceeding.
No Surprises: Expect an itemised quote with no hidden charges—what you see is what you pay.

Quality Assurance

Quality is at the heart of everything we do. From the first consultation to the final brushstroke, we’re committed to delivering results that exceed your expectations. Here’s how we ensure your satisfaction:

Experienced Team: With over 35 years of expertise, our skilled professionals bring precision and care to every project.
Workmanship Guarantee: All our work is backed by a 12-month guarantee, giving you peace of mind.
Premium Materials: We use high-quality materials to ensure durability and lasting results.
Attention to Detail: Whether it’s a small touch-up or a complete renovation, we focus on every detail to achieve a flawless finish.
Customer-Centric Approach: Your vision is our priority. We work closely with you to bring your ideas to life while keeping the process stress-free.

Liability

At SDM Interiors, we take responsibility for delivering reliable, high-quality services while safeguarding your property. Here’s what you need to know:

Fully Insured: We carry comprehensive liability insurance to cover any accidental damages during the course of our work, giving you complete peace of mind.
Limitations: While we do our utmost to meet deadlines, delays caused by unforeseen circumstances such as adverse weather or supply chain issues are beyond our control.
Third-Party Work: We are not liable for problems arising from work performed by third-party contractors unless explicitly agreed upon in the project scope.

Events Outside Our Control

While SDM Interiors strives to deliver every project smoothly and on time, some situations may be beyond our control. These include:

Adverse Weather: Severe conditions may delay outdoor projects like painting or renovations.
Supply Chain Disruptions: Unexpected shortages or delays in material deliveries can affect timelines.
Unforeseen Circumstances: Situations such as accidents, illness, or other events outside our influence.

If such events occur, we will communicate with you promptly, keep you updated, and work to minimise any impact on your project. Your understanding and flexibility during these rare situations are greatly appreciated. Rest assured, we’ll do everything possible to complete your project as planned.

Booking and Payments

Booking your project with SDM Interiors is simple and stress-free. Here’s how it works:

Securing Your Booking: A 25% deposit is required to confirm your project and secure your preferred start date.
Payment Schedule: The remaining balance is due upon completion of the project, unless otherwise agreed in writing.
Accepted Methods: We accept bank transfers, cheques, and most major credit/debit cards for your convenience.
Late Payments: Payments made after the due date may incur a 2% monthly late fee on the outstanding balance.

Cancellation and Refund Policy

We understand that plans can change, and at SDM Interiors, we aim to handle cancellations fairly. Here’s what you need to know:

Cancellations: If you need to cancel your booking, please notify us in writing as soon as possible.
Refunds: Deposits are non-refundable for cancellations made less than 7 days before the scheduled start date.
Rescheduling: We’re happy to work with you to reschedule your project, subject to availability, without additional charges if requested in advance.
Unforeseen Delays: In rare cases where we must cancel due to unforeseen circumstances, we will refund your deposit in full or agree on a new start date.

Third-Party Contractors

At SDM Interiors, we handle all aspects of your project with care and professionalism. However, in some cases, specialised work may require collaboration with third-party contractors. Here’s what you need to know:

Trusted Partners: We only work with reliable and qualified contractors who meet our high standards.
Project Management: We oversee and coordinate third-party work to ensure it aligns with your project goals.
Liability: We are not responsible for issues arising from contractors hired independently by the client unless previously agreed upon.

Privacy and Data Protection

Your privacy is important to us at SDM Interiors, and we are committed to protecting your personal information. Here’s how we handle your data:

GDPR Compliant: We adhere to General Data Protection Regulations, ensuring your data is collected, stored, and used responsibly.
Data Usage: Your information is used solely for project communication and service delivery. We do not share your details with third parties without your consent.
Secure Storage: We employ appropriate security measures to protect your data from unauthorised access or misuse.
Transparency: You can request access to the personal data we hold about you and ask for corrections or removal at any time.

Changes to Services

At SDM Interiors, we understand that flexibility is sometimes necessary during a project. Here’s how we handle changes to services:

Client-Initiated Changes: If you need to adjust the scope of work, let us know as soon as possible. We’ll provide an updated plan and revised quotation for your approval.
Unforeseen Adjustments: If unexpected conditions arise during the project (e.g., structural issues or material shortages), we’ll discuss solutions and any additional costs before proceeding.
Clear Communication: All changes will be agreed upon in writing to ensure transparency and avoid misunderstandings.

Termination of Services

At SDM Interiors, we aim to provide a seamless experience, but there may be situations where services need to be terminated. Here’s how it works:

By the Client: You may terminate services by providing written notice. Any work completed up to the termination date will be billed accordingly.
By SDM Interiors: We reserve the right to terminate services if:
- Payments are not made as agreed.
- Unsafe conditions at the property prevent us from continuing work.
- There is a breach of agreed terms.
Refunds: Deposits are non-refundable for cancellations initiated by the client unless otherwise agreed.

Contact Information

We’re here to help! Whether you have questions, need a quote, or want to discuss your project, feel free to reach out to SDM Interiors:

Phone: 07796 622393
Address: 20 Manor Ln, Rawcliffe, York YO30 5TX

You can also visit our website at www.sdminteriors.co.uk for more details about our services.

We look forward to hearing from you and helping you transform your space!